Cancellation & Refund Policy

At Quixora ("Quixora", "the Studio", "we", "us", or "our"), we are committed to complete commercial clarity across our advisory consultations and customized digital marketing services. This Cancellation and Refund Policy defines the conditions, procedures, and timelines governing cancellations and refunds.

1. 1-on-1 Strategic Growth Audit Sessions (₹999 Booking Fee)

For clients booking a standalone 1-on-1 strategic growth consultation:

• Advance Cancellation & Full Refund: You may cancel your scheduled strategy session up to twelve (12) hours prior to the confirmed appointment time to receive a 100% full refund.
• Rescheduling: Sessions may be rescheduled with zero penalty or administrative fee up to twelve (12) hours prior to the call via the calendar confirmation link or by emailing payments@quixora.co.
• Satisfaction Commitment: If you attend the full session and determine that the audit delivered zero actionable value, notify our payments desk in writing within twenty-four (24) hours of session completion for a 100% full refund.
• Engagement Credit: If you subsequently enter into an ongoing service sprint or retainer with Quixora, the ₹999 fee is credited 100% toward your first service invoice.

2. Custom Commercial Sprints & Ongoing Retainers

Refunds for custom web development, brand identity design, and monthly marketing retainers are governed by the executed Statement of Work (SOW):

• Milestone Deliverables: Project sprints are executed in defined phases (e.g. Discovery, UI/UX Design, Development, Launch). Once a milestone deliverable has been reviewed and approved in writing by the client, the corresponding milestone fee is earned, billable, and non-refundable.
• Uncommenced Sprints: If a project is cancelled by the client prior to the commencement of a scheduled subsequent phase, any unspent milestone advance payments will be refunded in full in accordance with SOW termination terms.
• Monthly Marketing Retainers: Ongoing advertising management retainers may be cancelled by either party with thirty (30) days advance written notice. Retainer fees for the active 30-day management cycle are non-refundable once media management has commenced.
• Third-Party Media Spend: Direct ad spend disbursed to external advertising platforms (such as Meta Ads or Google Ads) is managed directly within the client's platform ad accounts and is non-refundable by Quixora.

3. Mandatory Refund Timeline & Method

In accordance with Indian payment processing and consumer protection standards:

• Processing Timeline: Approved refund requests are submitted to our banking channels within forty-eight (48) business hours and are typically credited back within 5 to 7 business days, subject to your issuing bank's clearing cycle.
• Refund Method: All refunds are issued strictly to the original funding source used at the time of purchase (the same UPI account, credit/debit card, or bank account). We do not issue cash refunds or third-party transfers.

4. How to Request a Cancellation or Refund

To submit a cancellation or refund request, please send an email to our payments desk at payments@quixora.co with the following information:

• Full Name and Company Name
• Registered Email Address and Phone Number
• Transaction Reference ID or Invoice Number
• Reason for cancellation or refund request

Cancellations & Refunds Desk:
Entity: Quixora · Ahmedabad, Gujarat, India
Email: payments@quixora.co
General Inquiries: hello@quixora.co
Response Time: Written acknowledgment within 24 business hours.